Frequently Asked Questions
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Most frequent questions and answers
Depending on the brand, the warranty can be 1, 2, or 3 years.
Yes, there is a one-year warranty on all services and equipment if installed by PSS.
Yes, the service warranty can be extended.
The customer will be charged for the equipment and shipping but not for the repair.
The customer will pay for shipping, equipment repair, and re-installation.
Yes, we can connect your video surveillance to the Internet, then you can monitor from any computer that has an Internet connection.
No, there is no additional charge.
Yes, it can be done so it does not disrupt business hours or on the weekends.
They can be added if there is additional space left in the DVR or purchase an additional.
Yes, but we will charge for the installation.
Yes, and there will be a separate charge.
No. Because this is a customer responsibility. Electrical issue has to be handle by professional electricians.
Depends on the size of the hard drive in the DVR, also since a DVR is motion sensor activated, it depends on the amount of activity.
PSS can address your specific needs.
Yes, we can provide different options using Internet and radio technology to connect you to the alarm-monitoring center.
The monitoring company will contact you and ask you for the password you provided. If you can not be contacted or can not provide the password, the police will be sent to the premises.
Greater flexibility for your security system. Electronic keys are hard to duplicate and you never have to change a lock. If a technician or contractor needs entry, you can remotely “buzz in” from your central terminal. Customize user-level access down to individual doors and times. Have complete remote access control to your property.
Absolutely. You have complete history logging. A detailed daily, weekly or monthly report of exactly who and at what time that person has either entered or left the premises. With an Access Control system, every entry to your site is logged for later review. This can be an invaluable tool when investigating vandalism or theft, or for tracking response times or technical activities internally.
Yes, within a 20-mile radius, otherwise give us a call.