Frequently Asked Questions
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Most frequent questions and answers
All equipment installed by ProSelectSecurity includes a manufacturer’s warranty.
Most security equipment, including burglar alarm systems, fire alarm systems, and access control equipment, comes with a one-year manufacturer’s warranty.
Security camera equipment, including cameras, DVRs, and NVRs, comes with a three-year manufacturer’s warranty.
All equipment warranties are subject to the manufacturer’s terms and conditions.
ProSelectSecurity provides a one-year warranty on installation workmanship, beginning on the date the installation is completed.
During this period, we will correct installation-related problems caused by our workmanship at no additional labor charge.
This warranty does not cover damage, misuse, unauthorized modifications, normal wear and tear, or problems unrelated to our original installation.
Equipment warranties are covered separately under the manufacturer’s warranty terms.
Yes! ProSelectSecurity specializes in upgrading, repairing, and taking over existing residential and commercial alarm systems.
In many cases, we can reuse your existing equipment, including door and window sensors, motion detectors, and other compatible devices, helping you avoid the cost of replacing the entire system.
We can also upgrade older alarm communicators to modern cellular technology and connect compatible systems to our professional 24/7 central monitoring station.
Our technicians will evaluate your existing equipment and recommend the most practical and cost-effective solution for your security needs.
The cost of a security alarm system depends on the size of your property, the number of devices required, and the type of equipment selected.
ProSelectSecurity provides customized security solutions for homes and businesses, including new installations, upgrades, and replacements of existing systems.
We offer free estimates and recommend equipment based on your security needs and budget, without unnecessary products or services.
ProSelectSecurity offers professional 24/7 alarm monitoring services with annual billing options.
Monitoring costs depend on the type of alarm system, communication equipment, and additional services requested.
We explain the monitoring charges and service terms before activation so customers understand what is included in their service.
Yes. Many modern security alarm systems allow you to arm and disarm your system, receive notifications, and check security status directly from your smartphone.
ProSelectSecurity installs and upgrades compatible alarm systems with mobile app capabilities.
Smartphone features depend on the equipment installed and may require an additional service subscription.
Yes. ProSelectSecurity specializes in commercial fire alarm installation, upgrades, troubleshooting, repairs, annual inspections, testing, and professional 24/7 fire alarm monitoring.
We work with offices, retail stores, warehouses, and other commercial properties.
Our services help businesses maintain reliable fire protection systems and address applicable fire safety codes and local requirements.
ProSelectSecurity specializes in professional security camera installation for commercial properties and businesses.
Our services include indoor and outdoor cameras, IP video surveillance systems, recording equipment, remote viewing, and upgrades to existing camera systems.
We focus on commercial security camera installations rather than residential camera projects.
When your monitored alarm system is activated, it sends a signal to a professional 24/7 central monitoring station.
Trained operators follow established procedures based on the type of alarm received. Depending on the signal and monitoring instructions, they may contact designated individuals or request emergency assistance.
ProSelectSecurity provides professional monitoring solutions for residential and commercial burglar alarms and commercial fire alarm systems.
Yes. In many cases, ProSelectSecurity can upgrade an existing commercial security camera system while reusing compatible cameras, wiring, or recording equipment.
Our technicians will evaluate your current system and recommend the most cost-effective solution. Depending on compatibility and equipment condition, we may be able to replace only the components that need upgrading.
Yes. ProSelectSecurity offers professional 24/7 alarm monitoring using modern cellular communication technology, eliminating the need for a traditional telephone landline.
In many cases, we can upgrade your existing alarm system with a compatible cellular communicator without replacing the entire system.
Yes. ProSelectSecurity services and repairs many residential and commercial alarm systems, even if they were originally installed by another company.
We can troubleshoot system problems, replace defective equipment, upgrade communication technology, and recommend improvements.
Service availability depends on the equipment brand, condition, and system compatibility.
Video recording storage depends on the number of cameras, recording resolution, recording settings, and hard drive capacity.
ProSelectSecurity can recommend the appropriate recording equipment and storage capacity based on your business’s security requirements.
We can also evaluate existing commercial camera systems to determine whether additional recording storage is needed.
Yes. Most modern commercial security camera systems allow authorized users to view live and recorded video remotely through a smartphone, tablet, or computer.
ProSelectSecurity can install and configure compatible camera systems with secure remote viewing capabilities, allowing business owners to monitor their properties while away.
Commercial fire alarm systems require periodic inspections and testing to help ensure proper operation and compliance with applicable fire safety requirements.
Inspection frequency depends on the type of equipment, applicable codes, and local fire authority requirements.
ProSelectSecurity provides commercial fire alarm inspections, testing, troubleshooting, and documentation to help property owners maintain their systems.
An access control system helps businesses manage who can enter specific doors and restricted areas without relying entirely on traditional keys.
Depending on the system, authorized users can enter using cards, key fobs, PIN codes, or mobile credentials.
Access control systems can also provide entry records, scheduled access, and the ability to quickly deactivate lost credentials.
ProSelectSecurity installs customized access control solutions for commercial properties.
Yes. Many access control systems can record when authorized credentials are used, including the date, time, door location, and assigned user.
This information can help business owners manage employee access and review entry activity.
Depending on the equipment and configuration, additional features such as remote management and access schedules may also be available.
Standard access records do not necessarily confirm when someone exits unless exit monitoring is installed.
Yes. ProSelectSecurity offers free estimates for new security system installations, upgrades, commercial fire alarm systems, access control, and commercial security camera projects.
We evaluate your security needs and recommend practical solutions based on your property and budget.
Troubleshooting, repairs, and diagnostic service visits may involve a service charge, which will be explained before scheduling.